Policies & Legal Information

Welcome to Daneshwari Enterprises. By accessing and using our website https://daneshwarienterprises.com, you agree to comply with the following Terms of Use. Please read them carefully before using our services.

1. Acceptance of Terms

By accessing this website, you agree to be legally bound by these terms and conditions. If you do not agree with any part of these terms, please do not use our website or services.

2. Services Offered

Daneshwari Enterprises provides the following services in Bagalkot and Jamkhandi, Karnataka:

• Water purifier sales, installation and repair
• Annual Maintenance Contract (AMC) services
• Solar water heater sales and installation
• Inverter and battery sales and service
• Vacuum cleaner sales and service
• Water softener and sediment filter sales
• Related home appliance services

3. User Responsibilities

Users agree to provide accurate, complete and current information while requesting services or purchasing products from Daneshwari Enterprises. Providing false or misleading information may result in cancellation of services.

4. Product Information

Product descriptions, images and pricing on the website are subject to change without prior notice. All prices are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise. We reserve the right to correct errors or inaccuracies at any time.

5. Intellectual Property

All content on this website, including logos, images, text, product descriptions and website design, belongs to Daneshwari Enterprises. This content cannot be copied, reproduced or used without express written permission from Daneshwari Enterprises.

6. Limitation of Liability

Daneshwari Enterprises will not be liable for any indirect, incidental or consequential damages arising from the use of this website or the products and services provided. Our liability is limited to the value of the product or service purchased.

7. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from the use of this website or our services will fall under the exclusive jurisdiction of the courts in Karnataka, India.

8. Free Delivery & Installation

Free installation is included for the following product categories:

• Electric Water Purifiers (Aquaguard and other brands)
• Robotic Vacuum Cleaners

Installation for other products (solar water heaters, inverters, water softeners) is provided at standard rates. Please contact us for installation pricing outside Bagalkot District.

9. 2X Filter Life

Filter life may vary based on source water quality, TDS levels and daily usage patterns. Actual filter replacement intervals should be determined based on your water quality assessment.

10. Contact

If you have questions about these terms please contact us:

Daneshwari Enterprises respects your privacy and is fully committed to protecting your personal information. This policy explains what data we collect, why we collect it and how it is used and protected.

Information We Collect

When you contact us, request a service, purchase a product or use our website, we may collect the following personal information:

How We Use Your Information

We use the information collected solely to serve you better:

• Provide installation, repair and maintenance services at your location
• Respond to service requests and product enquiries
• Process orders and arrange delivery
• Contact customers regarding AMC renewals or scheduled maintenance
• Send service reminders and filter replacement notifications
• Improve our services and customer experience

Information Protection

We take reasonable and appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, alteration or disclosure. Customer data is accessible only to authorised Daneshwari Enterprises staff who need it to perform their duties.

Third Party Sharing

We do not sell, trade or rent your personal information to third parties. Your data may be shared only in the following limited circumstances:

• With authorised service technicians for scheduling installations or repairs
• With manufacturers for warranty claims processing (e.g., Eureka Forbes)
• When required by law or legal process

Consent

By using our website, submitting a contact form or communicating with us via WhatsApp or phone, you agree to the collection and use of your information as described in this Privacy Policy.

You may contact us at any time to request access to, correction of, or deletion of your personal information by contacting us at +91-9606882636.

Daneshwari Enterprises provides warranty on selected products and spare parts as per manufacturer guidelines. All warranty terms are subject to the manufacturer's warranty policy for the respective product brand.

What Is Covered

The following are generally covered under manufacturer warranty provided through Daneshwari Enterprises:

• Manufacturing defects in materials or workmanship
• RO system components (membranes, housings, electrical parts)
• Electrical components supplied directly by the manufacturer
• Solar water heater tank and collector defects (as per brand warranty)
• Inverter and battery manufacturing defects (as per brand policy)

What Is Not Covered

The following conditions and scenarios are not covered under warranty:

• Damage due to misuse, negligence or accidental damage
• Improper installation by unauthorised third parties
• Damage caused by natural disasters (floods, lightning, earthquakes)
• Damage caused by electrical fluctuations or power surges not covered by surge protection
• Normal wear and tear of consumable parts (filters, membranes after service life)
• Tampering or repairs carried out by unauthorised persons
• Damage from using non-genuine spare parts

How to Make a Warranty Claim

To initiate a warranty claim, please follow these steps:

• Step 1: Contact us via WhatsApp (+91-9606882636) or phone (+91-9008032191)
• Step 2: Provide your purchase invoice / receipt and product serial number
• Step 3: Describe the defect or issue with the product
• Step 4: Our technician will assess and confirm warranty eligibility
• Step 5: Approved claims will be processed as per manufacturer guidelines

Daneshwari Enterprises aims to ensure complete customer satisfaction. If you are not satisfied with our service or product, please contact us immediately so we can resolve the issue promptly.

Service Cancellation

Customers may cancel service requests under the following conditions:

• Cancellation is accepted before the technician is dispatched for a service visit
• Product orders may be cancelled before shipment or dispatch
• AMC (Annual Maintenance Contract) cancellations are subject to pro-rata refund for unused months

To cancel a service request, please contact us immediately via WhatsApp at +91-9606882636 or call +91-9008032191.

Eligible Refund Cases

Refunds may be processed in the following situations:

• Service not delivered — technician unable to complete the scheduled service
• Order cancelled before shipment — product not yet dispatched
• Payment made by mistake — duplicate payment or incorrect amount
• Defective product — product found defective before installation (subject to inspection)

Non-Refundable Items

The following items and services are not eligible for refund:

• Filters and membranes that have been opened, installed or used
• Used or installed spare parts
• Completed service visits and technician call-outs
• Customised or specially ordered products
• Consumable items after use

For any refund queries, please contact us with your order / invoice details: